ZVRS.com Website & Collection of Information from Website Visitors
ZVRS.com is a secure site. Just like you, we place a high value on confidentiality. The profile information you provide through this site is not shared or used for any other purposes. It is our policy to keep this information secure and not transfer, sell or distribute this data outside the company.
We may collect personally identifiable information (“PII” or “Personal Information”), information that can be used to identify or communicate with you. From its website, ZVRS may collect and/or track: 1) your Name; 2) your address(es), which may include the physical location from which you will access ZVRS’ VRS services; 3) your phone number(s); 4) your e-mail address(es); 5) your ip address(es); 6) your operating system/machine type; 7) your home server domain names, type of computer and type of web browser; 8) your usage of our services (such as minutes of use, telephone numbers or IP addresses called, date and time of call); and 9) information knowingly provided by website visitors via online forms, profiles, registrations, surveys and contest entries.
We may also collect non-personally identifiable information (“non-PII” or “Non-Personal Information”) about your use of our products and services and our business relationship with you when you interact with or use our Web site, products, or services, or respond to e-mails, newsletters or promotional or other informational communications.
ZVRS may collect Personal or Non-Personal Information when you interact with our products or services. ZVRS may collect Personal Information and Non-Personal Information automatically when you visit our websites or use our products and services.
ZVRS may collect information about you, your use of our products and services, and our business relationship with you. The information may be used by ZVRS for marketing and promotional purposes (unless you choose to Opt-Out per CPNI, outlined below), as well as statistical analysis of user behavior for product and content development.
Individually identifying information, such as names, postal and e-mail addresses, phone numbers and other personal information voluntarily provided by you may be added to ZVRS’ databases and used for future contact with you about ZVRS.com updates, new products and services, upcoming events and status reports on orders placed with ZVRS.
If you use our location-enabled services for purposes other than 911 calls, we may collect information about your location from those services or from your device.
You may view or use our Web site without registering or submitting any Personal Information. In that case, we will collect non-Personal information through cookies or other Web devices. This non-PII may include Website pages viewed, time spent using certain services, demographic data, user preferences or other information that does not specifically identify any one individual. We may collect non-PII when you send us e-mails or respond to special promotions or newsletters.
How We Use Information Collected
We use the information we collect to provide you with our products and services and to respond to your questions. We also use it to provide a better customer experience and to continue improving the quality of our products and services. We may use Personal and Non-Personal Information to communication with your about our services, including updates, promotions, and special offers, or to deliver content or advertising that may be of interest to you. We also use the information we collect to ensure that our products, services and website remain functioning and secure, or to investigate, prevent or act on any illegal activities or violations of our Product Agreement.
ZVRS may access, use, share or disclose your Personal Information, subject to applicable legal restrictions, such as those that apply to CPNI, under the following circumstances: 1) in order to initiate or provide ZVRS products and services; 2) comply with legal requirements such as a law, regulation, search warrant, subpoena or court order; 3) respond to 911 calls or emergencies; 4) enforce applicable provisions of ZVRS’ Product Agreement which can be found at www.zvrs.com/about-us/the-z/z-product-agreement, including investigation of potential violations; 4) detect, prevent, or otherwise address fraud, identity theft, security or other technical issues; or 5) protect the rights, property or safety of ZVRS, our employees or users, or the public as required or permitted by law.
ZVRS may use your personal information for research and analysis in order to develop and improve our products, services and/ or website.
In the event that ZVRS undergoes a business transaction or change in corporate structure, such as a merger, acquisition or sale of a portion of its assets, your personal information may become part of the assets transferred. In such instances, ZVRS may choose to disclose personal information about you to a third party for compensation.
In order to provide our services, we may occasionally provide information to other companies or independent contractors that work on our behalf.
Lastly, information that does not reveal how to identify or contact a user is not Personally Identifiable Information. “Aggregated Data” such as the number of visitors who access ZVRS’ Website on a particular day or the percentage of users who downloaded services from ZVRS, does not constitute Personal Information under this Policy.
Links to Other Web Sites
Emails or Other Communications
Protecting Personal Information from Children
To the extent ZVRS is able to determine the age of users by their submission to, or communications with, ZVRS’ website or its agents,ZVRS will not knowingly collect or post information from individuals under the age of eighteen (18) without parent or legal guardian consent.
When providing VRS products and services over an internet connection, ZVRS may collect and store information about: 1) information necessary to complete or receive a call, including information about who your child is calling or who is calling your child; 2) the length of each call, for accounting purposes; 3) your child’s contact, to allow your child to maintain a contact list; and 4) your child’s location, if you consent to your child’s use of location-enable services. ZVRS does not disclose this information to third parties.
In any instance registration is required on ZVRS’ website, and a user submits information which indicates that such user is an individual under the age of eighteen, the individual’s parents or legal guardian will receive an e-mail alerting them to the child’s registration. The e-mail will contain instructions on how the parent or legal guardian can delete the individual’s registration/profile, if so desired. Alternately, ZVRS requires visual verification of the parent or guardian’s approval of the individual’s registration through a live videophone call with Customer Service. It is during this verification process that a government-issued form of photo identification is required.
You have the right to ask ZVRS to allow you to review information ZVRS has collected about your child, to stop collecting personal information about your minor child, or to delete information it has on file about your minor child at any time. If your child is under the age of 13, ZVRS is legally required to comply with that request. If your child is between the ages of 13 and 18, ZVRS will voluntarily honor your request.
Security of Personal Information
ZVRS is committed to securing your personal information. ZVRS has implemented various security measures, including physical security and logical access measures, to protect your personal information. Periodic reviews of ZVRS’ policies occur that affect data collection, storage and processing with implementation of additional security features when appropriate. ZVRS also restricts access to your personal information to its employees, contractors and agents, who require access to your personal information to perform services on ZVRS’ behalf. Such individuals are, too, subject to ZVRS’ privacy and confidentiality obligations.
Updating or Deleting Your Personal Information
You can always contact us in order to (1) delete your Personal Information from our systems, (2) update the Personal Information that you have provided to us, or (3) change your preferences with respect to marketing contacts or other activities, by emailing us at help@ZVRS.com. We will make good faith efforts to accommodate such requests, unless such information is needed to comply with valid legal requirements or to protect the rights, property or safety of ZVRS, our employees or users, to the public. In your request, please provide your name, email address or other contact information, and describe the information requested to be accessed, corrected, or removed in any such request. We may decline to process requests that are unreasonably repetitive or complicated, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical. Because of the way we maintain certain services, including backup systems, even after we delete your information, copies may remain on our servers and systems for a period of time before being deleted. Any requested changes will not have any effect on other information that ZVRSmaintains.
ZVRS’ Right to Contact You