Z5 Mobile FAQs

Z5 Mobile for iPad and iPhone is available to download now from Apple iTunes App Store.
Z5 Mobile allows you to make and receive both point-to-point and VRS calls on iOS devices. It turns iPad (2 or newer), iPhone 4s (or newer) or iPod Touch (4th Generation or newer) into a mobile videophone.
Yes! Z5 Mobile can both make calls to and receive calls from VP-200® and ntouch™.
There is no charge to download or to use the Z5 Mobile app. Go to Apple’s iTunes store and search for Z5 Mobile to download and install the app on your iPad (2 or newer), iPhone (4 or newer) or iPod Touch (4th Generation or newer).
No. Z5 Mobile can be used ONLY with iPad (2 or newer), iPhone (4s or newer) or iPod Touch (4th Generation or newer). If you try to install Z5 Mobile on other versions of iPad, iPhone or iPod devices, the application will inform you that the device is not compatible.
1. iPad (2 or newer), iPhone (4s or newer) or iPod Touch (4th Generation or newer) with iOS 5.0 or higher

2. Z5 Mobile app from Apple’s iTunes store: Go to http://itunes.apple.com/us/app/z4-mobile/id415488663?mt=8

3. A free My Profile account at www.zvrs.com

4. WiFi or cellular connection

Yes! Z5 Mobile is designed to allow a deaf person to both make and receive ZVRS calls, just like our Z5 Desktop app for PC or Mac computers. The hearing person will use voice in the usual manner without using Z5 Mobile. Only the deaf person needs the Z5 Mobile for such calls.
Yes! Z5 Mobile is designed to allow you to both make and receive point-to-point calls with other videophones, just like our Z5 Desktop app for PC or Mac computers.
Yes! Because our VCO Plus service uses single-line technology, you can use the microphone/speaker of your iOS device to make and receive VCO calls.
Yes! Z5 Mobile is designed to allow you to both make and receive HolaZVRS calls, just like our Z5 Desktop app for PC or Mac computers.
Yes! Z5 Mobile supports automatic 911 calls. It works with any valid 3-digit phone number (such as 411 or 511). In fact, Z5 Mobile has a dedicated 911 button for emergency calls. You can press the “911” button in the left side navigation bar or manually dial “911” from the keypad.
No. You can have a single number for people to reach you through Z5 Mobile OR Z5 Desktop.
Click on the avatar of a contact entry to see two options for adding a picture: take a picture or use one from your library. After taking a picture or selecting one from your library, tap “Save.”
Yes. You can make calls using both your iOS device’s Contacts and Contacts from your Z Profile.
Yes, you can! Simply click the star in a contact, and that contact will become one of your “Favorites.” Then, when looking at your contacts, you can select the “Favorites” view to show ONLY the contacts you’ve selected. This makes it easier and faster to find frequently used contacts.
If you have questions or experience technical difficulties with Z5 Mobile, contact our Customer Experience Team for assistance:

Call: 866.932.7891 or help.zvrs.tv
Email: help@zvrs.com

Please make sure GPS is turned on in your device.
Please tap the menu (3 lines) button on the top-left corner of Z5 Mobile. You will then see Number Lookup on the list.
We’d love to help! Call us at 877-777-9776 and we’ll talk.
When we install Z5 Mobile, sometimes we accidentally choose the option that does NOT allow Z5 Mobile to access the device’s camera. To fix this, please get in your device’s Settings, then tap Privacy, Camera. You will see an option to turn your camera ON.
When we install Z5 Mobile, sometimes we accidentally choose the option that does NOT allow Z5 Mobile to access the device’s microphone. To fix this, please get in your device’s Settings, then tap Privacy, Microphone. You will see an option to turn your microphone ON
When we install Z5 Mobile, sometimes we accidentally choose the option that does NOT allow Z5 Mobile to access the device’s GPS. To fix this, please get in your Settings, then tap Privacy, Location Services, then Z5 Mobile. Change the option to Always.
Please call Customer Experience Team at 866.932.7891 to get an earlier version of Z5 Mobile.
* VP-200® and ntouch™ VP are trademarks of Sorenson Communications, Inc.